Everything you need to know about ordering fresh groceries from Thokkidukaan —
delivery, payments, freshness, and support.
Thokkidukaan is an online grocery store based in Dehradun. We deliver fresh vegetables, fruits, dairy, and daily household essentials straight to your doorstep — so you can skip the market rush and shop from home.
We deliver across Dehradun and selected nearby pin codes. Enter your zipcode on any product page or at checkout to confirm delivery availability for your address before you place an order.
Browse products by category, add items to your cart, choose your delivery address, and proceed to checkout. You can shop as a guest or log in with your mobile number to track orders and save addresses for faster checkout next time.
We source produce regularly and fulfil orders from current stock. Items are picked and packed with care so they reach you in good condition. If something does not meet your expectations, contact us right away — we will make it right.
Available payment options are shown at checkout. We support common online payment methods as configured on the store. You will see the exact options before confirming your order.
If your order has not yet been dispatched, contact us immediately on the order line at 8192000987. Once picking or delivery has started, changes may not always be possible, but we will do our best to help.
Occasionally a product may be out of stock or substituted. If you receive an incorrect or unsatisfactory item, call us at 9897258658 or email info@thokkidukaan.com with your order details. Refunds or replacements are handled case by case.
Minimum order requirements, if any, are displayed at checkout and may vary by delivery area or store. Add items to your cart to see applicable delivery charges and totals before payment.
After logging in, go to My Account → My Orders to view order status and history. For live updates or delivery questions, call our order line at 8192000987.
For general help: 9897258658. For orders: 8192000987. Email: info@thokkidukaan.com. You can also use the Contact Us form on our website — we aim to respond within one business day.
Still have questions?
Our team is happy to help with orders, delivery, or product queries.
